MuricaNow! 14-Day Return Policy

At MuricaNow!, we want you to be completely satisfied with your purchase. If you’re not satisfied with your order for any reason, you may initiate a return within 14 days from the date of delivery. Please read the following guidelines carefully to ensure a smooth return process:

Eligibility for Returns:

1. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. Returns are applicable to most products, except for items listed under the “Non-Returnable Items” section below.
3. Returns must be initiated within 14 days from the date of delivery as indicated on the shipping carrier’s tracking information.

Non-Returnable Items: The following items are non-returnable:

1. Products that have been used, altered, or damaged due to consumer actions.
2. Customized or personalized items.
3. Gift cards and digital downloads.
4. Hazardous materials, chemicals, or items deemed unsafe for return.

Return Process:

1. Contact our customer support team at [customer support email/phone number] to initiate a return request. Please provide your order number, reason for return, and any relevant details.
2. Once your return request is approved, you will receive instructions on how to return the item. We recommend using a trackable shipping method to ensure the return is received.
3. Pack the item securely in its original packaging and include all accessories, manuals, and documentation that came with it.
4. Ship the item to the address provided by our customer support team.
5. Once we receive and inspect the returned item, we will process your refund or exchange within [X] business days. Refunds will be issued to the original payment method used for the purchase.

Consumer Damaged Items: Items that have been damaged due to consumer actions, misuse, or improper handling are not eligible for return. If an item is received in a damaged condition, please contact us within 48 hours of delivery to report the damage and initiate a claim. We may request photos or other documentation to assess the damage and determine the appropriate resolution.

Shipping Costs: Original shipping charges and return shipping costs are non-refundable, unless the return is a result of our error.

Exchanges: If you wish to exchange an item, please follow the return process outlined above and indicate your preference for an exchange. If the item you want to exchange is not available, we will issue a refund as per our refund policy.

Contact Us: If you have any questions or need assistance with your return, please contact our customer support team at support@muricanow.com. We’re here to help!

MuricaNow! reserves the right to update or modify this return policy at any time without prior notice. Please review the policy before making a purchase.